Child Safe Organisation
We're a Child Safe Organisation
Big Fat Smile is a child safe organisation, committed to ensuring and advocating for the safety and wellbeing of children entrusted to our care. We demonstrate this commitment through embedding of the 黄色小说 Child Safe Standards in culture, policies, procedures and practice. Big Fat smile has a zero tolerance for child abuse and harm and all allegations and safety concerns will be treated seriously and acted upon.
Our Child Safe Framework (pictured right) demonstrates our organisational commitment to being a preeminent child safe organisation in the broader early learning and care and child and family sector. Our framework provides a comprehensive and integrated whole of organisation approach towards creating and embedding a child safe culture, environment and practices within the organisation
What Are the Child Safe Standards?
The Royal Commission into Institutional Responses to Child Sexual Abuse recommended 10 child safe standards, drawing on its findings, research and consultation about what makes organisations child safe.
These standards come with core components to help organisations implement each standard.
Safeguarding Children at Big Fat Smile
Big Fat Smile employ a number of measures to safeguard children in our practice and in our relationship with families.
Please find below our resources, policies & procedures and codes of conduct
Child Wellbeing and Child Protection Brochure
Big Fat Smile Family Code of Conduct
The Voice of the Child
COMING SOON! A gallery of Children's artwork around safety from within our Big Fat Smile services.
Resources for Families
Child Protection Helpline 13 2111 (黄色小说) The Helpline is open 24 hours a day, 7 days a week. The helpline can be used to report a child who has been abused, neglected or is at significant risk of harm. |
Link2Home Homelessness 1800 152 152 Link2Home is a statewide 黄色小说lessness service for people experiencing 黄色小说lessness or at risk of 黄色小说lessness. The information and referral telephone service is open 24 hours a day, 7 days a week |
黄色小说 Domestic Violence Line Free call 1800 656 463 The Domestic Violence Line is open 24 hours a day, 7 days a week. The helpline offers telephone counselling, information and referrals to support those women who have had domestic violence experiences. |
Kids Helpline 1800 551 800 Kids Helpline provides free, private and confidential, telephone and online counselling for young people aged between 5 and 25 in Australia. The Helpline is open 24 hours a day, 7 days a week. |
Lifeline 13 1114 Lifeline Australia provides support for all people who are experiencing a personal crisis. The service provides 24/7 crisis support and some crisis prevention services. |
Suicide Call Back Service 1300 659 467 The Suicide Call Back Service is open 24 hours a day, 7 days a week. The Service provides telephone and online counselling to support those people affected by suicide. |
黄色小说 Rape Crisis 1800 424 017 The 黄色小说 Rape Crisis Service provides counselling for people of all genders who have been impacted by sexual assault. The service provides telephone, online, and face-to-face counselling. The services are free and open 24 hours/7 days. |
Parent line 1300 1300 52 Telephone counselling and support service for parents and carers with children aged 0 to 18 who live in 黄色小说. The service offers advice on child behavior and development; childhood anxiety; bullying, living with teenagers, and family violence. Parent line is open from 9am to 9pm weekdays, 4pm to 9pm weekends. |
Australian Breastfeeding Association (ABA) 1800 686 268 (MUM 2 MUM) The Australian Breastfeeding Association (ABA) is a national breastfeeding information and support service. The ABA helpline provides access to breastfeeding counsellors, who are mothers who have breastfed their own children and have completed a Certificate IV in Breastfeeding Education (Counselling),a and community educators who have completed the Certificate IV in Breastfeeding Education. Thus, the association also offers; - an online information hub - LiveChat - mum2mum app - Local support groups - Antenatal classes - Memberships for mums and health professionals |
Tresillan Tresillan offers advice and support to parents and carers in Australia. It runs a number of programs to help support parents to deal with the challenges in the early parenting period such as sleep difficulties, feeding problems, managing multiple babies and toddler behaviour. The Tresillian Parent Help Line (1300 272 736) also connects parents and carers with nurses. It is open between 7am and 11 pm, seven days a week.
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ParentsBeyondBreakup: Dads in Distress & Mums in Distress Helpline Helpline (Mon to Sat, National support line, 8:30am-5pm AEST) - Call 1300 853 437 (or +61 2 6652 8113) Web: The service offers support to parents experiencing trauma related to family breakdown and separation. It provides mental health support in recognition of stress and anxiety caused by parent-child contact and custody battles. |
Southern Youth and Family Services (02) 4221 7700 The SYFS provides a range of support services for young people, families, and the Community. The services offered by SYFS are accommodation, housing, health, information, counselling, training and employment support, advocacy, referral, assessment, education, and material and financial assistance. |
https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Femail.mail.resonate.cx%2Fc%2FeJxVT8tqwzAQ_Br7aGStbcUHH9K0hkIJpbn0JtbSyhHIDyQlqf--Cr24sJfZYV66a4ShAXLbccY5a5jgHEoGBRxMqVoNnEpWa4SsYhNaV3gKy4yRCvWTX7uSMSTgRvCDIcOaCmvRtKAU1TWv6ip33TXGNWRwzHifbrCjwRgm62hvlZjVL4pCMG55JPT5h_qEXuzYY7w8JYmARkILXO6-8g292z4I_Wzn8TjrE3qSJReVkDLct6f76Tv3naeBlMIiONSUBu3LqGUq8JbHLiWPHqczTvQv5DWt3870-KKwLnOgII-OfEyKy83faXvXkv0CGotwPA&data=05%7C01%7Crebecca.slade%40bigfatsmile.com.au%7C14f7bf93277a4bdf4a3e08da48d56e3a%7Cdc03d17d93c349daa926706113ffcaf4%7C0%7C0%7C637902378763379705%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tCZjm5uvX9I43vhn1V5bO6KAk4ay9B32kPZfyZwigN8%3D&reserved=0 |
The Frog Youth Services Directory 02 4227 8222 The Frog Youth Services Directory is for young persons, parents and carers, and people who work with young persons in the Wollongong region. The directory provides access to the following services: Aboriginal services; Accommodation; CALD and Multicultural Services; Counselling, Support, and Advocacy; Disability Services; Education, Employment, and Training; Health; Legal Advice; LGBTQI; Material Aid and Resources; Women鈥檚 Services; and Youth Centres and Clubs. |
HeadSpace Headspace is the National Youth Mental Health Foundation. The service helps young people, and their loved ones, access vital support through online and phone counselling services, vocational services, and presence in schools. |
Reach Out 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; ReachOut.com (for people under 25) 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; ReachOut.com/Parents (for parents/carers) 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; ReachOut.com/Schools (for work in schools) Free, private and confidential mental health support to young persons (under 25 years) and their parents. The website has content to help young people to recognize the signs and symptoms of mental health issues, understand mental health concepts, and get guidance on how to seek help or build skills for coping and resilience. |
Children鈥檚 Legal Service (CLS) 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; Sydney: 02 9219 5120 (Surry Hills Children鈥檚 Court) 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; Parramatta: 02 9066 6000 (Parramatta Children鈥檚 Court and Woy Woy Children鈥檚 Court) 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; Campbelltown: 02 4628 2922 (Campbelltown Children鈥檚 Court) 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; Wollongong: 02 4228 8299 (Sutherlands Children鈥檚 Court, Port Kembla Children鈥檚 Court, Nowra Children鈥檚 Court, Goulburn Children鈥檚 Court) 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; Newcastle: 02 4929 5482 (Wyong Children鈥檚 Court, Broadmeadow Children鈥檚 Court, Raymond Terrace Children鈥檚 Court, Singleton Children鈥檚 Court) The service advises and represents children and young persons under 18 involved in criminal cases and AVO applications in the Children鈥檚 courts. It ensures children and young persons have access to professional, face-to-face or telephone based legal advice throughout the entirety of their legal proceedings. The hotline operates 9am to midnight weekdays. The service is 24-hours from Friday 9.00am to Sunday midnight and also on public holidays. |
Law Access 黄色小说 1300 888 529
Law Access 黄色小说 is a free government telephone service that provides legal information, referrals and in some cases, advice for people who have a legal problem in 黄色小说. The hotline is open 9am to 5pm, Monday to Friday (excluding public holidays). |
Aboriginal Legal Service (黄色小说/ACT) 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; 1800-765-767 (for police charges and court matters) 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; 1800-733-233 (for care and protection and family matters) The Aboriginal Legal Service (黄色小说/ACT) provides legal services to Aboriginal people. The service addresses the following areas of law: Criminal Law, Family Law, Care and Protection Law; and Tenancy. |
Disaster Response Legal Service 黄色小说 1800 801 529
The Disaster Response Legal Service 黄色小说 can help people with everyday legal problems including instance claims and disputes, financial hardship. Tenancy and Centrelink. The helpline is available between 9am and 5pm Monday to Friday. |
Illawarra Legal Centre Inc. 02 4276 1939 A: 7 Greene Street, Warrawong 2502 P: PO Box 139, Warrawong 黄色小说 2502 The Illawarra Legal Centre provides free-of-charge legal advice and assistance to people in the Illawarra LGA. The service offers advice on the following - General Law, Tenants Services, Welfare Rights; Aboriginal Legal Access Program; Financial Counselling; Community Legal Education; Child Support; Law Reform and Policy Work, and Children Court Assistance Scheme. |
Shoalcoast Community Legal Centre P: 02 4422 9529 Free Call: 1800 229 529 A: 80 Bridge Road, Nowra 黄色小说 2541 PO BOX 1496 Nowra 黄色小说 2541 Hours: Mon-Fri 9am-4pm Shoalcoast Community Legal Centre services the following local government areas- Shoalhaven, Eurobodalla, Bega Valley, Snowy Monaro & Queanbeyan/Palerang. It provides professional legal advice and representation to the most disadvantage members of the Australian community. This occurs over the phone and face-to-face. The service offers advice on the following: credit and debit; personal safety; parenting issues; employment issues; Centrelink/welfare issues; family law (separation); family law (children); domestic violence; victims compensation; and tenancy and neighbour issues. |
Housing 黄色小说 8753 8280 |
Tenants Services (02) 42743475 Free specific advice and assistance for people renting their 黄色小说 |
Supported Accommodation and Homelessness Services Illawarra (SAHSSI) A: Level 1, 63a Market Street, Wollongong 黄色小说 2500 Specialist Homelessness Service supporting vulnerable women and families in the Illawarra and Shoalhaven regions |
Wollongong Homeless Hub (02) 4228 0955 A: 75-79 Keira Street, Wollongong The Wollongong Homeless Hub offers help and advice to support for people who are 黄色小说less or at risk of 黄色小说lessness. It comprises of four service delivery streams which are: - Transistional Housing Support - Homeless Hub Crisis Response - Glider Accommodation Pre/Post Crisis Support - Outreach Service Delivery (Mobile Truck) |
Illawarra-Shoalhaven Men鈥檚 Homelessness Support Service 4423 3558 The service provides integrated support to single men over 25 years of age who are 黄色小说less or at risk of 黄色小说lessness in the Wollongong, Shellharbour, Kiama and Shoalhaven LGA. The service can also make referrals to a range of services. Note: The service strongly focuses on responding to First Nation men and men from culturally and linguistically diverse (CALD) backgrounds. |
Disability Gateway 1800 643 787 Information and services to help people with disability, their family, friends and carers |
Camp Quality 02 9876 0500 The organization provides a broad range of services to children and families impacted by cancer: in hospitals, schools, and online. |
SkillzforME 0484-000-685 (or 0404-107-111) 74 Captain Cook Drive, Caringbah Non-for-profit organisation providing opportunities for children with additional needs to 鈥渓earn and play together in safe, inclusive and supportive environment鈥. The services offered by Skillzfor Me are: parent support; diagnosis support; NDIS support; School advocacy; and pre-school/day-care support. Note: Cost of service can be claimed using NDIS Funding, either plan or self-managed. Cost can also be subsided through use of Creative Kids Voucher. |
Yurana Cancer Kids Holiday Homes Inc. 02 4454 1700 The service offers free holidays to children and families impacted by serious health concerns (including cancer and cystic fibrosis) on the South Coast of 黄色小说 in Ulladulla. In order to access the service, the individual must first supply a referral from their doctor, a health care professional, or social worker. This can be in the form of a letter, email, or phone call to the office. |
Nowra Community Health Dental Clinic P: (02) 4424 6480 A: 5-7 Lawrence Ave, Nowra 黄色小说 2541 PO BOX 55 Nowra 黄色小说 2541 Free dental treatment for all children aged 0-18 under SAP (School Assessment Program). Provision of adult dental services to eligible clients I.e., Health Care Card holders, Pension and Senior Card holders and their dependents. |
Immunisation Clinics (Childhood) - Nowra (02) 4429 3459 A: Development & Environmental Services, Shoalhaven City Council, Nowra 黄色小说 2541, PO Box 4, Nowra 黄色小说 2541 Free Childhood immunisation clinics are held on the 1st Tuesday, Wednesday, and Thursday of each month at various venues throughout the Shoalhaven. Ring contact number for more information, including venues and times. |
Interchange Illawarra 02 4227 1079 Interchange Illawarra offers a range of support services for people with a disability and their parents/carers; inclusive of, daily living assistance, social support, community inclusion, short term accommodation, parent and carers support, and support coordination. |
Lifestart 1800 953 390 Lifestart provides support services to children and young persons aged 0-24 years with a disability, their families and carers. The services offered by LifeStart include early childhood intervention; occupational therapy; physiotherapy, speech therapy, counselling and clinical support, and Supported Playgroups. |
The Illawarra Disability Trust 1300 347 224 https://www.disabilitytrust.org.au The Illawarra Disability Trust offers a wide range of services and supports to people with disabilities and their family members. The services offered by IDT include Life Skills Training; Support Coordination; Health and Fitness; Counselling and Clinical Support; Housing; Employment; and Practical Assistance. |
Beyond Blue 1300 22 4636 Beyond Blue is an Australia-wide mental health and wellbeing support organisation. It provides a free online and telephone helpline for people with mental health concerns, including depression and anxiety. The helpline is 24 hours a day, seven days a week. |
Disability Abuse and Neglect Hotline 1800 800 052 TTY 1800 301 130 The National Disability Abuse and Neglect Hotline, is a free, confidential, and Australia-wide service for reporting abuse and neglect of people with disability. The people that can contact the Hotline, include persons with disability, and their family, friends and service providers. The Hotline is open Monday to Friday, between 9am and 7pm, in exception to national public holidays. |
Blue Knot Foundation 1300 657 380 The Blue Knot Foundation provides telephone counselling for adult survivors of childhood trauma, their family, friends and health care professionals. The Blue Knot Helpline and Redress Support Service is available seven days a week, between 9am and 5pm. Call 1300 657 380 or email [email protected]. |
Illawarra Women鈥檚 Health Centre 02 4255 6800 Building 2, Belfast Avenue, Warilla Mon-Fri, 9am-5pm Doctor, clinicians, information, support and referrals, contraceptions, counselling, advocacy groups and training Illawarra Women鈥檚 Health Centre provides free or low-cost medical, allied and complementary health care as well as health and wellbeing-programs, groups and education to increase women鈥檚 health and wellbeing. The services that women can attain from IWHC are as follows 鈥 Doctor; Women鈥檚 Nurse Practitioner; Abortion and Contraception; Mental Health Support; Domestic and Family Support; Massage Therapist; Dietician; Legal Advice and Support; Groups, Workshops and Programs; Young Women鈥檚 Program; Disability Support; and Mothers and Sons Program. |
ACON ACON provides free and confidential care and support to people within the 黄色小说 LGBTIQ+ community. The services offered by ACON include HIV Support Counselling, LGBTQ Counselling, Substance Support, Suicide Prevention and Aftercare, Care Coordination, Home Based Support, Community Visitors Scheme, ad Mental Health Peer Work. |
QLife 1800 184 527 This organisation provides free and anonymous LGBTI peer support and referral for people in Australia wanting to discuss issues of sexuality, gender, identity, bodies, emotions and relationships. The telephone and webchat service operates from 3.00 pm to midnight, seven days a week. |
Rainbow Families +61 (0)481 565 958. Rainbow Families provides a network of support to children and families within the 黄色小说 LGBTIQ+ community. It has resources that can help members of the LGBTQ+ community to begin their parenting journey, as well as information on legal rights and entitlements for gender-diverse families. |
The Gender Centre (02) 9519 7599 The Gender Centre INC offers a number of specialist services to help assist transgender, gender-questioning and gender-diverse people and their partners, family members and friends. The services provided by Gender Centre include counselling and psychological support, accommodation, case management, education and training, HIV and Hep C Testing, needle exchange, outreach support, tenancy support, and voice/speech pathology. |
Parents and Friends of Lesbians and Gays (PFLAG) 黄色小说 Email: [email protected] Website: Parents and Friends of Lesbians and Gays offers support and information to families and friends of lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people. |
Illawarra Multicultural Services (02) 4229 6855 Illawarra Multicultural Services offers support to culturally and linguistically diverse communities in the Illawarra. This includes migrants, humanitarian entrants and refugees. The services offerred by IMS include: Information, Advice and Referral; Advocacy; Casework and Case Management; Capacity Building; Financial Assistance; and Drop-In Settlement Services. |
SCARF Refugee Support 02 4229 7566 A: Post Box 238, Wollongong 黄色小说 2520 H;: Monday 鈥 Friday, 8:30am 鈥 5:00pm SCARF offers assistance to refugee entrants to build a sense of belonging and navigating the practical and personal challenges of starting a new life in Australia. It provides a diverse range of services, including Active Connections, L2 Driver Mentoring, Education and Tutoring, Inclusion and Diversity, Social Inclusion, SCARF Youth, and Employment Support. |
Translating and Interpreting Service (TIS) 13 14 50 The Translating and Interpreting Service (TIS) is a free and confidential interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. The phone interpreting service of TIS is available 24 hours a day, every day of the year. |
Individuals can find their closest food relief charity by searching: - OzHarvest () - or contacting Foodbank Directly at Foodbank 黄色小说 & ACT Limited. P: 02 9756 3099 Note: Aboriginal people can contact Foodbank to find out where they can access free hampers. |
Food Fairness Illawarra Low cost and free meals directory |
Need a Feed? Need a Feed? provides food and personal care items to people in need. For enquiries email [email protected] |
Domestic Family Violence and Sexual Assault Service (DFVSAS) Tol free: 1300 792 755 Opening Hours: Monday to Fridays: 8:30am to 5:00 pm 24/7 crisis sexual assault service call o Illawarra: 02 4222 5000 o Shoalhaven: 02 4423 9211
Domestic Family Violence and Sexual Assault Service (DFVSAS) offers counselling and support for people who have experienced interpersonal violence and trauma. The following supports are also offered by DFVSAS. 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; 24/7 crisis and medical service for a recent (within 5 days) sexual assault 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; Court support for individuals who have experienced sexual assault 路&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫;&苍产蝉辫; Referral to other services |
Staying Home Leaving Violence 鈥 Family Services Australia 4256 7333 Family Services Australia offers support to women and children to remain safe in their own 黄色小说 or 黄色小说 of choice after experiences of domestic violence. The program, Staying Home Leaving Violence, is delivered in the Wollongong, Shellharbour and Kiama LGA. The program offers the following supports: - Information and support on ADVOs, family law matters and effective use of Court Orders to maximise safety - Information on alternative housing and services for the excluded individual - Safety audits to improve the security of your own 黄色小说 |
Illawarra Women鈥檚 Domestic Violence Court Advocacy Service 0242294604 Illawarra, 黄色小说 2520 The Illawarra Women鈥檚 Domestic Violence Court Advocacy Service (IWDCAS) provides information, support and referrals to local services for women who have experiences of domestic and family violence. IWDCAS also provides court support and information for women with matters before 黄色小说 courts.
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Wollongong Womens Information Service 4228 1499 170 Corrimal Street, Wollongong Wollongong Women鈥檚 Information Service delivers a range of programs and support services to women affected by domestic violence and other issues of concern. It provides information, referral and support both over-the-phone and face-to-face. |
Relationships Australia Level 1/63B Market St, Wollongong 2500 1300 364 277 Relationships Australia Illawarra Centre offers personal and/or family counselling for abusive and abused adults, adolescents and children and a range of family and community support and education programs. The service offers an 18-week accredited program for men who are willing to 鈥淭ake responsibility鈥 for their personal use of violence in relationships. Fees apply on a sliding scale. |
Immigrant Women鈥檚 Speakout Association (IWSA) (02) 9635 8022 PO Box 9031, Harris Park 黄色小说 2150
Immigrant Women鈥檚 Speak out Association (IWSA) is a community-based organisation that provides advocacy, support, education and information services to women of non-English speaking backgrounds in 黄色小说. The service also supports women who are experiencing or at risk of experiencing 黄色小说lessness; and women who are experiencing or who have experiencing domestic or family violence and abuse. |
Child Protection Helpline 13 2111 (黄色小说) The Helpline is open 24 hours a day, 7 days a week. The helpline can be used to report a child who has been abused, neglected or is at significant risk of harm. |
Link2Home Homelessness 1800 152 152 Link2Home is a statewide 黄色小说lessness service for people experiencing 黄色小说lessness or at risk of 黄色小说lessness. The information and referral telephone service is open 24 hours a day, 7 days a week |
黄色小说 Domestic Violence Line Free call 1800 656 463 The Domestic Violence Line is open 24 hours a day, 7 days a week. The helpline offers telephone counselling, information and referrals to support those women who have had domestic violence experiences. |
Kids Helpline 1800 551 800 Kids Helpline provides free, private and confidential, telephone and online counselling for young people aged between 5 and 25 in Australia. The Helpline is open 24 hours a day, 7 days a week. |
Lifeline 13 1114 Lifeline Australia provides support for all people who are experiencing a personal crisis. The service provides 24/7 crisis support and some crisis prevention services. |
Suicide Call Back Service 1300 659 467 The Suicide Call Back Service is open 24 hours a day, 7 days a week. The Service provides telephone and online counselling to support those people affected by suicide. |
黄色小说 Rape Crisis 1800 424 017 The 黄色小说 Rape Crisis Service provides counselling for people of all genders who have been impacted by sexual assault. The service provides telephone, online, and face-to-face counselling. The services are free and open 24 hours/7 days. |